Buckinghamshire's Number One Plumbing Company for Landlords and Lettings Agents

At Buckinghamshire Heating Ltd, we have spent years specialising in serving local Letting and Managing Agents. This experience has given us a deep understanding of how contractors must operate to meet the unique demands and high standards of property management.

We recognise that frustrations commonly arise from incumbent contractors. We frequently hear feedback concerning:

• Unreliable Attendance: Contractors failing to arrive at the promised time.
• Poor Communication: Difficulty reaching or getting updates from service providers.
• Slow or Unprofessional Quotations: Lengthy wait times for quotes or confusing terminology.
• Inefficient Service: Failing to complete jobs on the first visit, leading to delays and complaints.
• Compromised Quality: Using poor-quality materials or delivering substandard workmanship, often taking advantage of the agent’s lack of technical expertise.

We are fully aware of these challenges and have engineered our business to actively counteract these negative experiences, ensuring you receive consistent, professional, and reliable service.

Our Commitment to Managing Agents

Our operational strategy is designed around the needs of our property management clients:

• Dedicated Office Support: Our full-time office staff are ready to take your call, eliminating the frustration of poor accessibility and ensuring your requests are handled promptly and efficiently.
• Advanced Tracking & Communication: We utilise an advanced Customer Management System with an interactive dairy. Upon booking, the managing agent receives a confirmation email, and the occupier receives a text message. On the day of the appointment, the occupier can track our engineer’s location on a map, providing a highly accurate ETA and pre-arrival warning.
• Clear and Timely Quotations: Quotes are emailed promptly using easy-to-understand terminology. Our office staff and engineers are readily available to explain any details required, ensuring complete clarity and eliminating confusion.
• First-Visit Fix Rate: We maintain a large, advanced stock with the most common parts readily available in our stores. We can often dispatch required parts to the engineer on the same day, significantly improving our ability to get the occupier up and running during the first visit.
• Guaranteed Quality: We commit to using only high-quality parts from recognised brands. We believe our workmanship is only as good as the products we install, ensuring long-lasting and reliable repairs.