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Privacy Policy

This privacy policy applies between you, customers of Buckinghamshire Heating, Users of Buckinghamshire Heating Website and Buckinghamshire Heating Ltd itself. Buckinghamshire Heating Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website and our services.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used: 
Data collectively all information that you submit to Buckinghamshire Heating Ltd via the Website and any other means. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
GDPR the General Data Protection Regulation (EU) 2016/679;
Buckinghamshire Heating Ltd, or us Buckinghamshire Heating Ltd, a company incorporated in England and Wales with registered number Suffolk House whose registered office is at 54-55 The Green, Wooburn Green, Buckinghamshire, HP100EU;
UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronxic Communications (EC Directive) (Amendment) Regulations 2011;
User or you any third party that accesses the Website and is not either (i) employed by Buckinghamshire Heating Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Buckinghamshire Heating Ltd and accessing the Website in connection with the provision of such services; and
Website the website that you might use, buckinghamshireheating.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
  1. In this privacy policy, unless the context requires a different interpretation: 
    1. the singular includes the plural and vice versa;
    2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
    3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
    4. “including” is understood to mean “including without limitation”;
    5. reference to any statutory provision includes any modification or amendment of it;
    6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

  1. This privacy policy applies only to the actions of Buckinghamshire Heating Ltd and Users with respect to this Website and Services. It does not extend to any websites that can be accessed from our Website including, but not limited to, any links we may provide to social media websites.
  2. For purposes of the applicable Data Protection Laws, Buckinghamshire Heating Ltd is the “data controller”. This means that Buckinghamshire Heating Ltd determines the purposes for which, and the manner in which, your Data is processed.

How we collect Data

  1. We collect Data in the following ways: 
    1. data is given to us by you; and
    2. data is collected automatically.

Data that is given to us by you

  1. Buckinghamshire Heating Ltd will collect your Data in a number of ways, for example: 
    1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
    2. when you enter a competition or promotion through a social media channel;
    3. when you make payments to us, through this Website or otherwise;
    4. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

  1. To the extent that you access the Website, we will collect your Data automatically, for example: 
    1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
    2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website or services. Specifically, Data may be used by us for the following reasons: 
    1. internal record keeping;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
  2. We may use your Data to show you Buckinghamshire Heating Ltd adverts and other content on other websites. If you do not want us to use your data to show you Buckinghamshire Heating Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons: 
    1. our employees, agents and/or professional advisors – to carry out a business tasks only;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example: 
    1. access to your account is controlled by a password and a user name that is unique to you.
    2. we store your Data on secure devices.
  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: buckinghamshireheatingltd@hotmail.com.
  3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data: 
    1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
    3. Right to erase – the right to request that we delete or remove your Data from our systems.
    4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
    5. Right to data portability – the right to request that we move, copy or transfer your Data.
    6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: buckinghamshireheatingltd@hotmail.com.
  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

  1. Our Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

  1. Buckinghamshire Heating Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Buckinghamshire Heating Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
  2. We may also disclose Data to a prospective purchaser of our business or any part of it.
  3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

  1. This Website may place and access certain Cookies on your computer. Buckinghamshire Heating Ltd uses Cookies to improve your experience of using the Website and to improve our range of products and services. Buckinghamshire Heating Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
  2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Buckinghamshire Heating Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
  4. This Website may place the following Cookies:
Type of Cookie Purpose
Strictly necessary cookies These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
  1. You can find a list of Cookies that we use in the Cookies Schedule.
  2. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
  3. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
  4. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
  5. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Buckinghamshire Heating Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

    You may contact Buckinghamshire Heating Ltd by email at buckinghamshireheatingltd@hotmail.com.

Attribution

  1. This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).

25 May 2018

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

Description of Cookie Purpose
Session cookie We use this session cookie to remember you and maintain your session whilst you are using our website.




Analytical/performance

We use the following analytical/performance cookies:

Description of Cookie Purpose
Performance Cookie e use this cookie to help us analyse how users use the website




Functionality

We use the following functionality cookies:

Description of Cookie Purpose
Functional cookie We use this cookie to identify your computer and analyse traffic patterns on our website

 

  • General Plumbing/Heating
  • Boiler Installation
  • Appliance Installation
  • Blocked Sink/Drains
  • Leak Repair
  • Tap Replacement & Installation
  • Toilet Repairs & Installation
  • Bathroom Installation
  • Radiator Repair & Installation
  • Sink or Basin Repair, Replacement & Installation
  • Cylinder Replacements
  • Energy Efficient Upgrades
  • Finance Options
  • Boiler Servicing
  • Shower

Please select an icon from the wheel relating to the service you require

General Plumbing/Heating

Here at Buckinghamshire heating, we cover all general aspects of plumbing, our office staff provide a friendly and efficient approach to dealing with your requests and bookings while our engineers are trained and skilled resulting in you receiving an easy and pleasant experience.

Get An Estimate

Boiler Installation

We are Worcester Bosch Gold Accredited Installers. This means that all our engineers are fully trained to ensure you have the smoothest possible transition in your boiler replacement requirements.

We’ve been installing boilers for as long as we can remember. Our engineers are on hand to ensure that each installation goes without a hitch. They can offer you advice & professional knowledge to ensure you get the right solution for your need.

Get An Estimate

Appliance Installation

If you’ve got a new appliance you need installing or repairs made to the supply and waste pipe. We’ve been to too many “DIY jobs gone wrong” don’t end up making a costly mistake and get the experts in with the know-how to get your appliance up and running in a cost-effective and professional manner.

Get An Estimate

Blocked Sink/Drains

Blocked Drains can be a nightmare and cause problems when you least expect it. Is your basin slow to drain? Does your bath take a while to empty? Does water sit in your sink for ages before it drains? Sounds like you may well have a block somewhere. Don’t let your bathroom, kitchen or whole house flood before you call us. Take preventative action and call Buckinghamshire Heating.

Get An Estimate

Leak Repair

Nothing worse than a leaking pipe, ☹ however, fear not! At Buckinghamshire Heating we’re ready to stop that drip, wipe away the wetness, or even worse a heavy spray. We have experience in all kinds of general plumbing both in a domestic and commercial environment. If you have a leak, call us today to get it fixed.

Get An Estimate

Tap Replacement & Installation

Leaky, drippy or weathered taps? Our tap replacement & installation service is quick, simple and affordable. We have access to one of the UK’s leading tap suppliers and they come in all shapes & sizes. We supply & install various brands & styles of tap to ensure that you get the right tap for your home.

Get An Estimate

Toilet Repairs & Installation

Whether You have to flush your toilet one too many times, simply can’t stand how long you’re your toilet takes to fill before you can flush again or just fancy something new we can help! We have over 15 years of experience in repairing and installing toilet systems in both a commercial and domestic environment.

Get An Estimate

Bathroom Installation

Bathrooms come in all shapes and sizes, each one individual and built for your requirements. If your thinking of a change why not get in the experts with the know-how to make your dream bathroom reality. Working closely with a specialist bathroom design and supply company were fully equipped to take on all your bathroom design and install requirements.

Get An Estimate

Radiator Repair & Installation

We come up against all types of issues involving radiators; leaks, blockages or just inefficiently heating homes. Radiators play a crucial part in your heating systems, having the right radiator (style & heat output) ensures your home is heated just the way you like it. Whether you want a traditional column radiator or a standard panel radiator we can offer the right one for you.

Get An Estimate

Sink or Basin Repair, Replacement & Installation

The sink basin is one of the most durable items in any household. However, every sink has its breaking point. Whether your sink is chipped, cracked or stained our skilled team can make it look as good as new. All types of sinks & basins can be installed, replaced or repaired. We can also replace & install other sink components including waste traps, plumbing, plugs and taps.

Get An Estimate

Cylinder Replacements

Hot water tanks, Cylinders, pressurised cylinder. There are so many names for them, unfortunately, they don’t last forever and at some point will need replacing! No matter the cylinder we can ensure your stored hot water is working as it should.

Get An Estimate

Energy Efficient Upgrades

Is your home’s heating system performing the best way it can? Is your hot water system adequate and efficient enough by today’s standards, if your questioning the points raised maybe its time you made some energy efficiency upgrades!

Get An Estimate

Finance Options

Here at Buckinghamshire Heating Ltd, we are proud to be able to offer our customers finance options* on jobs costing £2,500.00 or above.

We are able to offer low monthly payment options in order for you to get a new boiler supplied and fitted or the dream bathroom you have been after for years.

Our finance options require no upfront and cost and there is nothing to pay for 30 days and we start from as little as £33.00 per month. This is based on a 9.9% APR over the maximum term of 10 years.

Get An Estimate

Boiler Servicing

Its always good to make sure your boiler is running smoothly, what better way than servicing it. Manufacturers recommend you have your boiler serviced once every 12 months to ensure its running as it should. Don’t leave it until disaster strikes, carry out some planned maintenance by booking in a boiler service today. Give us a call and we’ll be more than happy to book in your next boiler service.

Get An Estimate

Shower

Is your shower drippy or leaking? Has poor pressure? Makes strange noises? Or just needs replacing? We can assist you with your shower repairs and installations.

Get An Estimate
General Plumbing/Heating

General Plumbing/Heating

Here at Buckinghamshire heating, we cover all general aspects of plumbing, our office staff provide a friendly and efficient approach to dealing with your requests and bookings while our engineers are trained and skilled resulting in you receiving an easy and pleasant experience.

Get An Estimate
Boiler Installation

Boiler Installation

We are Worcester Bosch Gold Accredited Installers. This means that all our engineers are fully trained to ensure you have the smoothest possible transition in your boiler replacement requirements.

We’ve been installing boilers for as long as we can remember. Our engineers are on hand to ensure that each installation goes without a hitch. They can offer you advice & professional knowledge to ensure you get the right solution for your need.

Get An Estimate
Appliance Installation

Appliance Installation

If you’ve got a new appliance you need installing or repairs made to the supply and waste pipe. We’ve been to too many “DIY jobs gone wrong” don’t end up making a costly mistake and get the experts in with the know-how to get your appliance up and running in a cost-effective and professional manner.

Get An Estimate
Blocked Sink/Drains

Blocked Sink/Drains

Blocked Drains can be a nightmare and cause problems when you least expect it. Is your basin slow to drain? Does your bath take a while to empty? Does water sit in your sink for ages before it drains? Sounds like you may well have a block somewhere. Don’t let your bathroom, kitchen or whole house flood before you call us. Take preventative action and call Buckinghamshire Heating.

Get An Estimate
Leak Repair

Leak Repair

Nothing worse than a leaking pipe, ☹ however, fear not! At Buckinghamshire Heating we’re ready to stop that drip, wipe away the wetness, or even worse a heavy spray. We have experience in all kinds of general plumbing both in a domestic and commercial environment. If you have a leak, call us today to get it fixed.

Get An Estimate
Tap Replacement & Installation

Tap Replacement & Installation

Leaky, drippy or weathered taps? Our tap replacement & installation service is quick, simple and affordable. We have access to one of the UK’s leading tap suppliers and they come in all shapes & sizes. We supply & install various brands & styles of tap to ensure that you get the right tap for your home.

Get An Estimate
Toilet Repairs & Installation

Toilet Repairs & Installation

Whether You have to flush your toilet one too many times, simply can’t stand how long you’re your toilet takes to fill before you can flush again or just fancy something new we can help! We have over 15 years of experience in repairing and installing toilet systems in both a commercial and domestic environment.

Get An Estimate
Bathroom Installation

Bathroom Installation

Bathrooms come in all shapes and sizes, each one individual and built for your requirements. If your thinking of a change why not get in the experts with the know-how to make your dream bathroom reality. Working closely with a specialist bathroom design and supply company were fully equipped to take on all your bathroom design and install requirements.

Get An Estimate
Radiator Repair & Installation

Radiator Repair & Installation

We come up against all types of issues involving radiators; leaks, blockages or just inefficiently heating homes. Radiators play a crucial part in your heating systems, having the right radiator (style & heat output) ensures your home is heated just the way you like it. Whether you want a traditional column radiator or a standard panel radiator we can offer the right one for you.

Get An Estimate
Sink or Basin Repair, Replacement & Installation

Sink or Basin Repair, Replacement & Installation

The sink basin is one of the most durable items in any household. However, every sink has its breaking point. Whether your sink is chipped, cracked or stained our skilled team can make it look as good as new. All types of sinks & basins can be installed, replaced or repaired. We can also replace & install other sink components including waste traps, plumbing, plugs and taps.

Get An Estimate
Cylinder Replacements

Cylinder Replacements

Hot water tanks, Cylinders, pressurised cylinder. There are so many names for them, unfortunately, they don’t last forever and at some point will need replacing! No matter the cylinder we can ensure your stored hot water is working as it should.

Get An Estimate
Energy Efficient Upgrades

Energy Efficient Upgrades

Is your home’s heating system performing the best way it can? Is your hot water system adequate and efficient enough by today’s standards, if your questioning the points raised maybe its time you made some energy efficiency upgrades!

Get An Estimate
Finance Options

Finance Options

Here at Buckinghamshire Heating Ltd, we are proud to be able to offer our customers finance options* on jobs costing £2,500.00 or above.

We are able to offer low monthly payment options in order for you to get a new boiler supplied and fitted or the dream bathroom you have been after for years.

Our finance options require no upfront and cost and there is nothing to pay for 30 days and we start from as little as £33.00 per month. This is based on a 9.9% APR over the maximum term of 10 years.

Get An Estimate
Boiler Servicing

Boiler Servicing

Its always good to make sure your boiler is running smoothly, what better way than servicing it. Manufacturers recommend you have your boiler serviced once every 12 months to ensure its running as it should. Don’t leave it until disaster strikes, carry out some planned maintenance by booking in a boiler service today. Give us a call and we’ll be more than happy to book in your next boiler service.

Get An Estimate
Shower

Shower

Is your shower drippy or leaking? Has poor pressure? Makes strange noises? Or just needs replacing? We can assist you with your shower repairs and installations.

Get An Estimate
Get An Estimate
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